Refund Policy for Curious Minds UK

1. Cancellation and Rescheduling

Client Cancellations:
More than 21 days' notice: Full refund or free rescheduling. May incur costs relating to any fees relating to venue hire, catering, and travel. 
14 to 21 days' notice: A 50% charge will apply, or the option to reschedule for free. May incur costs relating to any fees relating to venue hire, catering, and travel. 
Less than 14 days' notice: Full fee payable, as well as any fees relating to venue hire, catering, and travel.

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Client Rescheduling:

Should a client need to reschedule, we will do our best to accommodate. If rescheduling is not possible, then our cancellation policy will apply (see above). May incur costs relating to any fees relating to venue hire, catering, and travel. 

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Company Cancellations:
If we need to cancel or reschedule, we will offer an alternative date or full refund. We are not liable for indirect costs (e.g. venue bookings, travel) incurred by the client due to our cancellation.

Exceptions:
 

In cases of force majeure (e.g. extreme weather, illness, national emergencies), we will work with the client to reschedule without penalty. Substitutions of trainers may be made if necessary to avoid cancellation.

2. Training Delivery and Attendance

If participants fail to attend, the full fee remains payable. Sessions may be delivered in-person, online, or hybrid (based on the agreement). Clients are responsible for ensuring suitable venues, equipment and internet access (if applicable).

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Please visit our Terms and Conditions for more information.

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3. Code of Conduct

Clients and participants are expected to behave professionally and respectfully during training.
We reserve the right to remove any participant who is disruptive, disrespectful, or otherwise prevents effective training. No refunds will be issued in such cases.