Terms & Conditions
1. Introduction
These Terms & Conditions govern the services provided by Curious Minds UK ("we," "our," or "us"). By booking or attending our team building, training or development services, you (the "client") agree to these terms.
2. Booking and Payment
All bookings must be confirmed in writing via email or contract. A deposit or full payment may be required before the session date. Payments are due within 30 days of the invoice date unless otherwise agreed.
3. Cancellation and Rescheduling
Client Cancellations:
More than 21 days' notice: Full refund or free rescheduling.
14 to 21 days' notice: A 50% charge will apply, or the option to reschedule with a 20% fee.
Less than 14 days' notice: Full fee payable.
Should a client need to reschedule, we will do our best to accommodate, but rescheduling within 14 days of the session may incur an administration fee of 20% of service cost, as well as any fees relating to venue hire, catering, and travel.
Company Cancellations:
If we need to cancel or reschedule, we will offer an alternative date or full refund. We are not liable for indirect costs (e.g. venue bookings, travel) incurred by the client due to our cancellation.
Exceptions:
In cases of force majeure (e.g. extreme weather, illness, national emergencies), we will work with the client to reschedule without penalty. Substitutions of trainers may be made if necessary to avoid cancellation.
4. Training Delivery and Attendance
If participants fail to attend, the full fee remains payable. Sessions may be delivered in-person, online, or hybrid (based on the agreement). Clients are responsible for ensuring suitable venues, equipment and internet access (if applicable).
5. Intellectual Property and Confidentiality
Training materials remain our intellectual property and cannot be copied, shared, or resold without our express written permission.
Both parties agree to keep confidential any business-sensitive information exchanged during training.
6. Data Protection and Privacy
We collect and process personal data in accordance with applicable data protection laws, including the UK GDPR.
If you provide your email when booking our services, we will only use it for essential service communications.
Marketing emails (newsletters, promotions, etc.) will only be sent if you have opted in. You can unsubscribe at any time.
We will not share your data with third parties for marketing purposes without your consent.
For full details on how we handle personal data, please refer to our Privacy Policy.
7. Liability and Insurance
Clients must ensure they have appropriate insurance coverage for their teams during training.
We take all reasonable care, but we are not liable for any indirect loss, damages, or business disruption caused by our services.
8. Travel and Expenses
If in-person training requires travel, the client may be responsible for covering travel and accommodation costs.
Any additional expenses incurred must be agreed upon in advance and invoiced accordingly.
9. Code of Conduct
Clients and participants are expected to behave professionally and respectfully during training.
We reserve the right to remove any participant who is disruptive, disrespectful, or otherwise prevents effective training. No refunds will be issued in such cases.
10. Use of Testimonials and Feedback
Client feedback and testimonials may be used for marketing purposes with prior written consent.
Any comments provided in post-training evaluations may be anonymised and used to improve our services.
11. Dispute Resolution
If a dispute arises, both parties agree to attempt resolution through mediation before pursuing legal action.
Any unresolved disputes will be subject to UK law and handled in UK courts.
12. Changes to Terms and Conditions
We reserve the right to modify or update these terms and conditions at any time without prior notice. Clients will be informed of changes through updated terms on the website.
Continued use of the website after changes are posted constitutes acceptance of the revised terms. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will still remain in full force and effect.
13. Governing Law
These terms are governed by UK law, and any disputes will be settled in UK courts.